微信公众号未回调问题

小程序 文章 2021-04-01 10:22 0 12 全屏看文

微信公众号未回调问题WeChat public account has not been called back

微信公众号未回调问题

在公众号的服务器有配置地址且启用了

出现问题的时间点: 2021.03.31 18:00 ~ 22:30

问题描述:

  1. 生成公众号带参数二维码

  2. 消费者扫码关注或打开公众号,提示 该公众号提供的服务出现故障,请稍后再试

  3. 在不定的时间,有时会收到消息, 大部分未收到消息

可能发生问题的点:

  1. 我们的域名有问题,无法回调  (我们的域名是可以正常使用的)

  2. 回调到我们的域名接口后没有返回正确的数据 (经多轮测试并查看日志,我们都有返回正确的数据)

  3. 没有回调我们的接口 (其他排查后目前判定为是这个问题,请帮忙查下是否有调用我们的接口)

 我们查询过 nginx日志, 当出现 该公众号提供的服务出现故障时,查询日志后未发现有接口被调用

nginx 高峰期访问量如下:

当天一天的总访问量(当日00:10~隔日00:10): 435万左右

18:00 ~ 19:00    39万左右的访问量

19:00 ~ 20:30    55万左右的访问量

20:00 ~ 21:00    30万左右的访问量

linux 应用服务器,CPU状态表现正常,内存显示也正常,应用一直很正常在处理(同一个应用被多端使用,不只是微信端回调,其他端数据都正常返回)

希望能配合查下具体问题, 谢谢!

我们测试的公众号appId: wxac4de1458b8e40bf

The official account official account has official account and has the problem of time: 2021.03.31 18:00 to 22:30 question Description: 1. generate public number parameter 2. D code 2.. Consumer scan code concerns or opens public number, indicating that the service provided by the official account is faulty. Please try again later. At some uncertain time, sometimes you will receive the message. Most of the messages not received may have problems: 1. There is a problem with our domain name and we can't call back (our domain name can be used normally). 2. After calling back to our domain name interface, we didn't return the correct data (after several rounds of testing and checking the log, we all returned the correct data). 3. We didn't call back to our interface (it's judged to be this problem after other troubleshooting), Please help us check if we have called our interface) we have inquired the nginx log. When the service failure of the official account was found, no access was found after the query log. The nginx peak traffic is as follows: the total daily traffic volume of the day (the day is 00 00:10~:10 every other day): 4 million 350 thousand around 18:00 to 19:00 390 thousand of the visit volume. Around 550 thousand of the visit volume is about 20:00 to 21:00, and the Linux is about 300 thousand of the official account. The CPU server is in normal state. The memory display is normal. The application has been very normal in the process (the same application is used by many terminals, not just the WeChat callback, the other end data is returned normally). I hope to cooperate with the specific problems. Thank you! The public number we tested is appId: wxac4de1458b8e40bf

回答:

社区技术运营专员-许涛:

你好,麻烦重新试试

front:是有存在故障吗?今天上午试了是正常的,还要看下午情况了
乘疯破浪:

有没有统计过nginx节点日志访问量,是否达到节点的访问瓶颈,尝试一下临时增加服务节点试试?

front:重新编辑了下,看各项指标都挺正常的
青寒:

分析问题能力优秀,不过昨晚应该是官方有问题,建议楼主今天再试试。

front:确定是官方有问题吗?
违规昵称:确定

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