广告类型小游戏被恶意投诉存在虚拟支付功能,官方要求提交版号开通虚拟支付后再申诉,请问怎么办?

小游戏 文章 2022-04-19 11:00 0 全屏看文

广告类型小游戏被恶意投诉存在虚拟支付功能,官方要求提交版号开通虚拟支付后再申诉,请问怎么办?Advertising type mini-games have been maliciously complained that there is a virtual payment function. The official request is to submit a version number to enable virtual payment before appealing. What should I do?

广告类型小游戏被恶意投诉存在虚拟支付功能,官方要求提交版号开通虚拟支付后再申诉,请问怎么办?
问题类型 AppID
Bug wx82bf1af2aed53cef

4月8日时我们的小游戏被人恶意投诉存在虚拟支付,游戏各项能力被永久封禁。

但是我们的游戏是纯广告类型,从未开通过支付,游戏内也没有任何充值相关字眼,完全不知道这个投诉因何而来。而且游戏之前曾经入选过优选计划(没有通过最终测试),优选测试后游戏已经三个月没有更新过,如果存在那么严重的违规问题,之前肯定早被发现的。

经过全面检查,我们可以完全确认,自上架以来,该游戏中未提供过任何充值相关内容,线下也未对任何玩家提供过任何私下交易。

我们不知道关于虚拟支付的用户投诉从何而来,也不知道要如何处理,我们只是一个辞职创业专注做微信小游戏的小工作室,尚无能力取得版号。 而目前两次申诉都已被驳回,官方回复都是要求先提交版号开通虚拟支付后再进行申诉,这就陷入了一个死结。

是否只要小游戏被人恶意投诉了,我们这种没有版号资源的小团队,就只能等待游戏被下架的命运?如果这样的话,我们已不知道未来还如何维持下去。

走投无路之下,只好尝试在交流专区里求助,恳请重新核实下本次投诉内容,如果我们当真违规了,我们情愿接受任何惩罚,但如果我们不曾违规,也请务必为我们平反,无比感谢!


Problem type appid bug wx82bf1af2aed53cef on April 8, our little game was maliciously complained about the existence of virtual payment, and all abilities of the game were permanently banned. However, our game is a pure advertising type, and payment has never been opened. There are no recharge Related words in the game. I don't know why this complaint comes. Moreover, the game has been selected into the optimization plan before (failed to pass the final test), and the game has not been updated for three months after the optimization test. If there is such a serious violation problem, it must have been found long ago. After a comprehensive inspection, we can fully confirm that since its launch, the game has not provided any recharge related content, nor has it provided any private transaction to any player offline. We don't know where the user complaints about virtual payment come from or how to deal with them. We are just a small studio that resigns and starts a business and focuses on making wechat games. We don't have the ability to obtain the version number. At present, both appeals have been rejected. The official reply requires that the version number be submitted first and the virtual payment be opened before the appeal, which has fallen into a deadlock. As long as the small game is maliciously complained, our small team without version number resources can only wait for the fate of the game to be taken off the shelf? If so, we don't know how to maintain it in the future. Desperate, I had to try to ask for help in the exchange area. Please re verify the contents of this complaint. If we really violate the rules, we are willing to accept any punishment, but if we have not violated the rules, please be sure to rehabilitate us. Thank you very much!

回答:

小游戏运营专员 - 宏:

麻烦再申诉一下看看

002:

如有必要亲自拜访腾讯大厦 客服都是拿工资应付我们开发者

GJW:

越来越说明申诉审核的那帮人极其不负责,我已经遭遇好多次了,他们不会看你说了什么,只会根据当前违规状态自以为的去判断。动不动就驳回已经是常事了。

菜虫网络:

如无违规,支持下,毕竟微信也是欢迎并支持优质的微信创业者。

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