已关联其他小游戏的商户号,关联新的小游戏时,出现商户号状态异常,暂不支持关联的提示,请求解决?

小游戏 企业微信 微信支付 小程序 文章 2020-07-30 17:28 605 0 全屏看文

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已关联其他小游戏的商户号,关联新的小游戏时,出现商户号状态异常,暂不支持关联的提示,请求解决?
问题类型 AppID
需求 wxf9f6a7380500c2ff

商户号:1536416241,已关联过两个小游戏,并有正常的交易支付,目前需要关联新的小游戏时,出现商户号状态异常,暂不支持关联的提示。

之前因为未成年人支付投诉退款处理不及时导致被警告,一周前已集中处理完所有的投诉退款,目前每日第一时间处理退款,并已经通过发起申诉,申诉处理结果为恢复支付额度,此时发起关联新的小游戏依然提示商户号状态异常

请问是什么原因导致,该如何解决?或者是否可以帮助解除商户号状态异常?

Problem type appid demand wxf9f6a7380500c2ff, merchant number: 1536416241, has been associated with two small games, and has normal transaction payment. At present, when a new game needs to be associated, the merchant ID status is abnormal, and the prompt of association is not supported. Previously, they were warned that the refund of minor payment complaints was not handled in time. A week ago, all complaints and refunds had been handled in a centralized manner. At present, the refund was handled as the first time every day, and a complaint was initiated. The result of the appeal was to restore the payment amount. At this time, a new game was launched to remind the merchant that the status of the merchant was abnormal What is the cause and how to solve it? Or can it help to remove the abnormal status of the merchant account?

回答:

小游戏运营专员-宏:

涉及交易纠纷导致异常,后续保持良好正常的交易,再申请绑定,平台会判断是否通过。

鳗鱼🤕:请问一般核查的周期多久,是每天尝试申请绑定吗

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