获取联系客户统计数据数据中,建议增加客户提问数量统计?

小游戏 企业微信 微信支付 小程序 文章 2020-07-30 21:05 572 0 全屏看文

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获取联系客户统计数据数据中,建议增加客户提问数量统计?

我们在企业微信运营中,非常关注客户主动发起聊天后,公司内部员工回复的情况,现获取联系客户统计数据

接口中,只有behavior_data.reply_percentage,已回复聊天占比数据,如遇到当日无客户主动发起聊天,该用户为0,该统计项的不完整,对客户服务运营有较大的影响,建议在该接口中,增加客户主动提问数量、员工已回复问题数量,谢谢!

In the wechat operation of enterprises, we are very concerned about the reply of employees in the company after customers initiate chat initiatively. Now, only behavior is available in the interface for obtaining contact customer statistics_ data.reply_ Percentage, the percentage of chats that have been answered. If there is no active chat initiated by customers on the same day, the user is 0. The statistics are incomplete, which has a great impact on customer service operation. It is suggested to increase the number of active questions from customers and the number of questions answered by employees in this interface. Thank you!

回答:

企业微信运营专员-千夜:

您好,这个已反馈,稍后会进行优化

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AI助手支持GPT4.0