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企业微信无法登入造成损失哪方承担?
我的企业微信于一天突然掉线。登入时发现,因违法违规无法登入,询问客服,客服说解封渠道规则不透露,所谓的暂时无法登入我已经等了7天依旧无法登入,我企业微信刚用三个月,发展了四百余名用户,现在说没就没了?那我的努力不是白费了?具体怎么违规的也不透露,如何解封也不透露,哪怕是国家法律惩治罪人也会告知其犯了什么罪,处罚是什么,而到了你们这里,就成了“无可奉告”?意思是你们的产品你们说了算,想封号就封号,想停用就停用,也不做任何解释,况且我还认证了企业号,一年300元认证费,我也不是免费用你们服务,我付费了且认证了,我违法违规完全能找得到我,客户跟我们成交了,钱转给我了,你们封号导致我这边没办法联系上用户。反而导致我违法了,如果这个责任算到我头上可真是冤。请问如果用户告我,那这责任到底算你们公司头上还是说我头上?
My enterprise wechat suddenly dropped off the line one day. When I log in, I found that I couldn't log in because of violation of laws and regulations. When I asked customer service, the customer service said that the rules of unsealing channels were not disclosed. I had been waiting for 7 days and still couldn't log in. My company's wechat had just used for three months, and developed more than 400 users. Now, it's gone? So my efforts are not in vain? How to break the rules and how to unseal them will not be disclosed. Even if the state punishes the criminals according to the law, they will be told what crimes they have committed and what the punishment is. When they come to you, they will become "no comment"? It means that you has the final say in your products, you want to call the number, you want to stop it, you don't have any explanation, and I also certified the enterprise number, 300 yuan a year, and I didn't use your services for free. I paid and certified it. I can find it illegally. I can't get any money from you. Contact the user. On the contrary, it caused me to break the law. If this responsibility is put on my head, it is really unjust. If the user accuses me, is this the responsibility of your company or me?