dashboard.
Catchers Helpdesk sets you up with a full-service ticketing system.
Users can either submit tickets from the front-end.
Or, they can email you and the plugin will automatically convert those emails into tickets.
No matter how the ticket comes in, it will then show up as an active ticket in your WordPress dashboard.
There, you can easily manage, respond to, or escalate any of the tickets.
- Front-end ticket submissions – no need for your users to use the WordPress backend.
- 前端票证提交 –无需用户使用WordPress后端。
- Email fetching – the plugin will check an external email account and convert emails into tickets.
- 电子邮件提取 –该插件将检查外部电子邮件帐户并将电子邮件转换为票证。
- Categorize tickets – create categories or tags to assign tickets to for better organization.
- 分类票证 –创建类别或标签以将票证分配给更好的组织。
- Reply templates – easily respond to common questions with saved replies.
- 回复模板 –使用保存的回复轻松回答常见问题。
- Conversation feed filtering – filtering Conversations allow you to selectively view conversation messages by author and status.
- 对话提要过滤– 过滤对话使您可以按作者和状态有选择地查看对话消息。
- Client management – see each client’s support history and details.
- 客户管理 –查看每个客户的支持历史记录和详细信息。
- Private notes – make private notes on a client’s history page to remember specific details about them.
- 私人笔记 –在客户的历史记录页面上做私人笔记，以记住有关它们的特定详细信息。
- Filter tickets – quickly filter tickets by topic, client, status, and more.
- 过滤故障单 –根据主题，客户，状态等信息快速过滤故障单。
- Custom fields – add custom fields to your ticket submission form if you need additional data.
- 自定义字段 –如果需要其他数据，请将自定义字段添加到工单提交表单中。
- Contact form builder – includes a tool to build your contact form (pro-feature).
- 联系表单生成器 –包括用于构建您的联系表单（专业功能）的工具。
Watch the video how it looks and works:
观看视频的外观和工作方式：
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Once you activate Catchers Helpdesk, it will set you up with a handy startup wizard to get the basic details configured.
一旦激活Catchers帮助台，它将为您设置一个方便的启动向导，以配置基本信息。
First, you need to add your primary support email.
首先，您需要添加您的主要支持电子邮件。
This is where customers can email you questions if needed (remember, you’ll also be able to set up a dedicated front-end form).
客户可以在这里通过电子邮件向您发送问题（请记住，您还可以设置专用的前端表单）。
Next, you need to configure your emails details so that the plugin can pull in tickets from your support email.
接下来，您需要配置电子邮件详细信息，以便该插件可以从支持电子邮件中提取票证。
You’ll need to enter your email server, port, and password.
您需要输入电子邮件服务器，端口和密码。
All these details are available in your hosting cPanel account.
所有这些详细信息都可以在您的托管cPanel帐户中找到。
Once you enter all of your details, the plugin lets you test the connection.
输入所有详细信息后，该插件即可测试连接。
Hopefully, you see a success message.
希望您能看到一条成功消息。
That means the plugin was able to successfully connect to your email, a necessity for the cool email-to-ticket function it offers.
这意味着该插件能够成功连接到您的电子邮件，这是它提供的炫酷电子邮件转票功能的必要条件。
Finally, Catchers gives you the shortcode you’ll need to add your frontend submission form.
最后，Catcher为您提供了添加前端提交表单所需的简码。
The plugin even pulls in the “From” name automatically to create a contact profile, which is a nice touch.
该插件甚至会自动提取“发件人”名称以创建联系人个人资料，这很不错。
In the Settings page, you can choose how often the plugin checks for new emails.
在设置页面中，您可以选择插件检查新电子邮件的频率。The default is one hour, but you can increase the frequency if desired.
默认值为一小时，但是如果需要，您可以增加频率。
The minimum is every minute.
最小值是每分钟。
Other Helpdesk Settings
其他服务台设置
Finally, in the Settings tab, you can configure a number of features.
最后，在设置标签中，您可以配置许多功能。Here’s some what you can configure:
您可以配置以下内容：
- Allow users to upload file attachments
- 允许用户上传文件附件
- Choose a default person to assign tickets to
- 选择默认人将票证分配给
- Configure how often to check for incoming mail
- 配置多久检查一次传入邮件
- Add a ticket link to notification emails so people can open the ticket in their browser
- 在通知电子邮件中添加票证链接，以便人们可以在其浏览器中打开票证
- Enable help catcher – a small icon that lets readers easy submit ticket
- 启用帮助捕捉器–一个小图标，使读者可以轻松提交票证
Well, it’s time to see Demo and try how it works.
好了，该查看演示并尝试其工作原理了。
The key features of Pro-version:
专业版的主要功能：
Saved replies
保存的回复 Affordable and useful tool for saving you time.
经济实用的工具，可节省您的时间。
You can create saved reply if you answering the same question frequently.
如果您经常回答相同的问题，则可以创建保存的回复。
They can be utilized in any form of customer communication: from inquiry, to request, to support.
它们可以用于任何形式的客户沟通：从查询，请求到支持。
Private notes
私人笔记 Public comments can be read by anyone who has access to the ticket.
有权访问票证的任何人都可以阅读公共评论。
You can also add private comments to tickets.
您还可以在票证中添加私人评论。
These comments are only visible to other agents, not to the ticket requester or any other end-users.
这些评论仅对其他代理可见，对票务请求者或任何其他最终用户不可见。
Have some fun with your team.
与您的团队玩得开心。
Custom fields
自定义字段 The most requested feature from our customers!
我们的客户最需要的功能！
Easily set up additional custom fields on any of your contact forms.
在您的任何联系表上轻松设置其他自定义字段。
Watch the video how it works.
观看视频的工作原理。
Contact form constructor
联系表单构建者 The contact form is fully customizable.
联系表格是完全可定制的。
You can manage multiple contact forms there.
您可以在那里管理多个联系表。
Simple adding via shortcode.
通过简码简单添加。
Use Google reCaptcha to avoid spam messages.
使用Google reCaptcha避免垃圾邮件。
Auto reply and E-mail footer
自动回复和电子邮件页脚 You can set up any appropriate template for your message to a client.
您可以为发送给客户的邮件设置任何适当的模板。
Make it looks good and clear and don’t forget about signature, logo or any other things.
使其看起来既清晰又清晰，并且不要忘记签名，徽标或其他任何东西。
Tickets export
门票导出 You can export your tickets list to a CSV whenever you want to create custom reports or presentation for a manager.
每当您要为经理创建自定义报告或演示文稿时，都可以将故障单列表导出为CSV。
Embed contact form
嵌入的联系表格 «Help Catcher» – is a simple embed code you can add to your website, which enables customers to contact you without leaving the page.
«Help Catcher»–是一个简单的嵌入代码，可以添加到您的网站中，使客户无需离开页面即可与您联系。
Choose background, hover colors, conversation text and be prepared for a new flow of customer’s requests.
选择背景，悬停颜色，对话文本，并为新的客户请求流程做好准备。
Ticket category field
机票类别字段 You can add a ticket category field on a contact form and set up a personal manager for each category.
您可以在联系表单上添加故障单类别字段，并为每个类别设置个人管理员。
In this case, notification about new ticket will be sent to a certain manager.
在这种情况下，有关新票证的通知将发送给某个管理员。
It is a good option for separating tickets without any efforts.
这是不费吹灰之力将票分离的好选择。
Compatible products:
兼容产品：
WooCommerce add-on for Catchers Helpdesk Plugin
用于Catchers帮助台插件的WooCommerce插件 WooCommerce add-on allows you see the whole profile of your customer.
WooCommerce附加组件使您可以查看客户的整个个人资料。
Customer lifetime value can be defined as the dollar value of a customer relationship, based on the present value of the orders future cash flows from the customer relationship.
客户生命周期价值可以定义为客户关系的美元价值，基于订单的现值，来自客户关系的未来现金流量。
Customer lifetime value accounts as the sum of all orders from a certain customer.
客户生命周期价值是某个客户的所有订单的总和。
Learn more about WooCommerce Add-on.
了解有关 WooCommerce插件的更多信息。
E-commerce Bundle
电子商务捆绑包 Catchers Helpdesk PRO + WooCommerce Integration.
捕手帮助台PRO + WooCommerce集成。
E-commerce Bundle is a good option for new visitors: WooCommerce business, web agencies and webmasters.
电子商务捆绑包是新访客（WooCommerce业务，网络代理和网站管理员）的不错选择。
If you have several projects then the bundle is a smart decision.
如果您有多个项目，那么捆绑是一个明智的决定。
For more information about Helpdesk products, please visit our
有关帮助台产品的更多信息，请访问我们的
>official website.
>官方网站。
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翻译
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