Along with answering user queries, cense bots can also be trained to understand users’s text and voice commands to pull information or reports,
在回答用户查询的同时，还可以训练Cense机器人理解用户的文本和语音命令以提取信息或报告，
create and update various tasks, and hold complex dialogs.
创建和更新各种任务，并保留复杂的对话框。
Few Use Cases it can easily address:
它可以轻松解决的几个用例：
– Assist users in finding information within the application/system just by asking the bot
–只需询问机器人，即可帮助用户在应用程序/系统内查找信息
– Repeated and mundane tasks can be performed by the bot, thereby improving productivity of employees
–机器人可以执行重复和平凡的任务，从而提高员工的生产力
– Provide critical information, which would otherwise require too much of clicks and search, to the User who are authorised to see those information.
–向被授权查看那些信息的用户提供关键信息，否则将需要太多的单击和搜索。
For ex, Management team can get critical information like outstanding balance amount to be received/paid for a quarter or from a particular client.
例如，管理团队可以获取重要信息，例如要从一个季度或从特定客户收取/支付的未付余额金额。
– Create tasks like appointment just by typing “Create an appointment today/tomorrow at 10 am” to the bot and an appointment will be created, instead of going to the appointment page, selecting a date, then a time and clicking on save button.
–通过在机器人上键入“今天/明天上午10点创建约会”来创建诸如约会之类的任务，然后创建约会，而不是去约会页面，先选择日期，再选择时间，然后单击保存按钮。
– Similarly create bug tickets, in case anyone would like to report an issue within the system by just typing “Create a ticket as I am unable to save an appointment”
–类似地，创建错误票证，以防万一任何人想通过输入“由于无法保存约会而创建票证”来报告系统内的问题
– Customers can quickly get in touch with support team just by saying “Need Help call at 123456789” or “Urgent please call”, so instead of customers, dialing customer support number and waiting for their calls to be answered, support team can quickly get
–客户只需说出“需要在123456789拨打帮助电话”或“紧急请致电”，就可以快速与支持团队联系，因此，代替客户，只需拨打客户支持号码并等待其答复，支持团队便可以快速获得联系。
in touch with customers and follow-up.
与客户保持联系并进行跟进。
This WordPress plugin is integrated with Cense AI Platform, when one can train their models to respond to user queries and many other tasks.
此WordPress插件与Cense AI Platform集成在一起，当人们可以训练其模型以响应用户查询和许多其他任务时。
Platform Features:
平台功能： - Create Users and Roles
- 创建用户和角色
- Create Intents
- 创建意图
- Create Questions and Responses
- 创建问题和答案
- List Unanswered Questions
- 列出未回答的问题
- Train the Model
- 训练模型
- Configure Email Templates
- 配置电子邮件模板
- Configure JSON based APIs
- 配置基于JSON的API
- Create Tasks to Automate Existing Processes
- 创建任务以自动化现有流程
- Configure Support Team Contact Details
- 配置支持团队的联系方式
- Live chat with end users
- 与最终用户实时聊天
- Download and integrate mobile and web SDKs
- 下载并集成移动和Web SDK
- Language Support for Chat – English, Hindi, Marathi
- 聊天语言-英语，印地语，马拉地语
WORLD CLASS CUSTOMER SUPPORT
世界一流的客户支持 - Low response time
- 响应时间短
- We always try to respond within hours or within a day.
- 我们总是尝试在几个小时或一天之内做出回应。
- Resolving an issue within 24 hours.
- 在24小时内解决问题。
