产品详细信息– ccRobot ccRobot, an enterprise client care automation platform developed by Korah, adapts to your digital client experience needs in the ever-changing world.
ccRobot是由Korah开发的企业客户服务自动化平台，可以适应不断变化的世界中您的数字客户体验需求。
By simply injecting your knowledge into the platform, your clients will be served automatically.
只需将您的知识注入平台，即可自动为您的客户提供服务。
ccRobot will grow, learn and adapt to interact with your clients according to your style.
ccRobot将根据您的风格发展，学习并适应与客户的互动。
The data collected can facilitate your big data and business intelligent strategies.
收集的数据可以帮助您进行大数据和业务智能战略。
As a chatbot, ccRobot interprets natural languages and identifies client intentions.
作为聊天机器人，ccRobot解释自然语言并识别客户意图。
Each client intention will trigger a robot response and/or an action.
每个客户的意图都会触发机器人的响应和/或动作。
Examples include:
示例包括：
– Retrieving a multimedia answer
–检索多媒体答案
– Guiding the client to a web page where the answer is located,
–将客户引导至答案所在的网页，
– Routing the call to a customer service agent,
–将呼叫路由到客户服务代理，
– Retrieving information from applications.
–从应用程序检索信息。
(e.g. funding requirements)
（例如资金要求）
Moreover, ccRobot’s graphical user interfaces are part of the product.
此外，ccRobot的图形用户界面是该产品的一部分。
As a complete solution, your clients will be served much sooner than an approach requiring a custom-built chatbot interface.
作为一个完整的解决方案，将比需要定制聊天机器人界面的方法更快地为您的客户提供服务。
Selling Points
销售点
ccRobot sets itself apart from traditional AI in several ways:
ccRobot通过以下几种方式使其与传统AI脱颖而出：
– LEARNING METHOD: Rather than relying on expensive consultants and developers to create AI “rules”, ccRobot learns from your live client interactions through a unique on-the-job training system.
– 学习方法：ccRobot无需依赖昂贵的顾问和开发人员来创建AI“规则”，而是通过独特的在职培训系统从实时客户互动中学习。This statistics-based approach to machine learning allows the system to rapidly learn how to replicate and deliver smooth client interaction.
这种基于统计的机器学习方法使系统可以快速学习如何复制并提供流畅的客户端交互。
– REAL “NATURAL LANGUAGE”: By training ccRobot in your live operating environment, ccRobot learns to interact with the same language that your actual clients use (rather than the style of programmers and linguistics specialists).
– 真正的“自然语言” ：通过在您的实时操作环境中培训ccRobot，ccRobot学会与实际客户使用的相同语言进行交互（而不是程序员和语言专家的风格）。The result is a much smoother and seamless experience for your customers.
结果是为您的客户带来了更加流畅和无缝的体验。
– LOW RISK: ccRobot’s three-step training process enables you to rapidly deploy ccRobot in your production environment with little risk.
– 低风险：ccRobot的三步培训过程使您可以在生产环境中快速部署ccRobot，而风险很小。Implementation starts in manual mode where live agents drive ccRobot;
实施从手动模式开始，在此模式下，实时代理驱动ccRobot；
once ccRobot has gathered a set of preliminary training samples, it can run in semi-automatic mode, where agents verify ccRobot’s suggested answers.
ccRobot收集了一组初步培训样本后，便可以半自动模式运行，代理可以在此模式下验证ccRobot的建议答案。
Once ready, switch to automatic mode for ccRobot to answer customers autonomously.
准备就绪后，请切换到自动模式，以使ccRobot自主回答客户。
– LANGUAGE SKILLS: ccRobot supports all written and spoken languages.
– 语言技能：ccRobot支持所有书面和口头语言。While traditional AI chatbots require a “base language” or working in one language at a time, ccRobot works seamlessly in multilingual and mixed language environments.
传统的AI聊天机器人需要一种“基本语言”或一次只能使用一种语言，而ccRobot在多语言和混合语言环境中可以无缝工作。
– ENTERPRISE MODULES: ccRobot unifies client experience while offering a personalized experience through our flexible back office integration framework.
– 企业模块：ccRobot统一了客户体验，同时通过我们灵活的后台集成框架提供个性化的体验。It makes integrating the platform into current operations a breeze.
它使将平台集成到当前操作中变得轻而易举。
Powered by the latest AI/ML technologies, ccRobot enables excellent client care, smooth service agent experience and meaningful bottom line impact.
借助最新的AI / ML技术，ccRobot可提供出色的客户服务，流畅的服务代理体验和有意义的底线影响。
Our clients can:
我们的客户可以：
– Automate client interactions in a consistent, effective and personalized way according to your brand strategy.
–根据您的品牌策略以一致，有效和个性化的方式自动化客户互动。
– Continuously improve business processes by adapting to changes for greater efficiencies
–通过适应变化来不断提高业务效率，从而提高效率
– Extract business insights through client conversation to fuel constant improvement
–通过与客户的对话来提取业务见解，以促进持续改进
– Retain corporate memory and reduce employee turnover costs
–保留企业记忆并减少员工离职成本
