商户号遭用户投诉,涉嫌交易纠纷,被要求补充特殊材料,上传已处理投诉的凭证,证明纠纷已解决。我想请教的就是这个凭证具体指的什么?投诉处理本身很简单,属于误会,只是跟用户单纯沟通了不到5分钟,用户就满意了,没有退款。请问这种情况应该上传什么凭证,商户号页面截图可以吗?页面上已经显示及时处理率100%了,把这个截下来上传可以吗?请教各位,多谢!
涉嫌交易纠纷,请提交投诉已处理凭证Suspected of a transaction dispute, please submit a complaint that has been processed
涉嫌交易纠纷,请提交投诉已处理凭证商户号遭用户投诉,涉嫌交易纠纷,被要求补充特殊材料,上传已处理投诉的凭证,证明纠纷已解决。我想请教的就是这个凭证具体指的什么?投诉处理本身很简单,属于误会,只是跟用户单纯沟通了不到5分钟,用户就满意了,没有退款。请问这种情况应该上传什么凭证,商户号页面截图可以吗?页面上已经显示及时处理率100%了,把这个截下来上传可以吗?请教各位,多谢!
The complaint number of the merchant has been uploaded, the dispute has been solved, and the dispute has been proved by the user. What I want to ask is what this voucher specifically refers to? The complaint handling itself is very simple and belongs to a misunderstanding. It just took less than 5 minutes to communicate with the user. The user was satisfied and there was no refund. What voucher should be uploaded in this case? Is it OK to take a screenshot of the merchant number page? The page has shown that the timely processing rate is 100%. Can you cut this off and upload it? Please, thank you!
回答:
如果是因为交易纠纷导致,处理完成,用户不再继续投诉,提交处理完成截图就可以
一般直接退款 然后申请处理完成就可以了
原文出处:涉嫌交易纠纷,请提交投诉已处理凭证
可以的